ECHO – TERMS OF USE & REFUND

Echo is a web-based SaaS platform that enables teams to manage staffing workflows, including building teams, creating roles, and matching candidates.

The Services are provided on a self-served basis without a separately negotiated agreement.

Echo is a B2B product designed for companies and teams. While individuals may access the Services, they do so primarily on behalf of a business or organization.

• You must be at least 18 years old to use the Services.
• If you access or use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
• In such cases, "you" refers to both you as an individual user and the entity you represent.

Echo supports multi-user accounts, including workspaces and team collaboration features. The account owner or organization is responsible for:

• Managing user access within its workspace
• Ensuring that all authorized users comply with these Terms
• All activities conducted under its accounts

You must register an account to access certain features of the Services.

Accounts may include multi-user workspaces and team collaboration features.

You are responsible for:

• Maintaining the confidentiality and security of your login credentials
• All activities that occur under your account

If you create or manage a workspace on behalf of an organization:

• The organization is responsible for all users associated with that workspace
• You are responsible for managing user access and permissions
• You must ensure that all users comply with these Terms

You agree to notify Echo promptly of any unauthorized access or suspected security breach.

Echo is not liable for any loss or damage arising from unauthorized use of your account, except where required by applicable law.

4.1 Plans & Billing

• Echo offers a free plan and paid subscription plans
• Paid plans are billed on a monthly recurring basis
• Pricing is based on per seat and per module

By subscribing, you authorize Echo to charge your payment method on a recurring basis until cancellation.

Payments are processed through third-party providers (e.g., Stripe). Echo is not responsible for errors caused by such providers, although we will reasonably assist in resolving them.

4.2 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.

You are responsible for canceling your subscription prior to renewal to avoid charges for the next cycle.

4.3 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• You retain access to paid features until that date

4.4 Effects of Cancellation

Upon expiration of your subscription:

• Your account may be moved to the free plan, if available
• Access will be limited according to free plan restrictions
• If usage exceeds free limits, certain functionality may be restricted

4.5 Refund Policy

All payments are non-refundable, except:

• As required by applicable law
• Or as expressly provided below at 4.6.

No refunds will be issued for:

• Partial billing periods
• Unused seats
• Unused features

4.6 Exceptions

Refunds may be issued at Echo's discretion in limited cases, including:

• Duplicate charges
• Billing errors
• Unauthorized charges (subject to investigation)

Requests must be submitted within 30 days of the charge to: taller.us/about

4.7 Plan Changes

Upgrades take effect immediately and may result in prorated charges.

Downgrades or seat reductions:

• Take effect at the next billing cycle
• May require reducing active usage

4.8 Pricing Changes

Echo reserves the right to modify pricing at any time.

Changes will be communicated in advance and will apply at the next billing cycle.

4.9 Taxes

Prices may exclude applicable taxes. You are responsible for taxes based on your location.

4.10 Consumer Rights

Nothing in this Section limits mandatory consumer rights under applicable law.

4.11 Suspension or Termination for Billing Reasons

Echo may suspend or terminate accounts for:

• Non-payment
• Fraudulent or abusive activity
• Violations of these Terms

No refunds will be provided in such cases unless required by law.

Echo processes Personal Data in accordance with its Privacy Policy, which is incorporated into these Terms by reference.

For more information on how we collect, use, and protect Personal Data, please review our general Privacy Policy available at taller.us/privacy.

Echo may integrate with third-party services.

We are not responsible for their availability or policies.